ultratrak's support instructions
Support for this item is provided in accordance with the Yousuccess item support policy. Assistance covers installation, activation, configuration, and correct usage of the **File Drive Streamer Pro** plugin as described on the item page and in the documentation. This includes help with setting up Google Drive access, configuring Service Accounts for private files, using the CSV importer, managing results, and resolving issues related to secure PDF streaming and DearFlip-compatible links.
Covered support also includes bug reports related to the plugin’s core functionality and compatibility issues with supported versions of WordPress, PHP, and the plugin itself. We will help identify and troubleshoot problems that stem from the plugin when run in a standard, supported environment.
Excluded from support are custom feature development, modifications to the plugin code, server-specific performance optimization, and workflow-specific adjustments. We do not cover issues caused by third-party plugins or themes, hosting or server environment limitations, Google API quota restrictions, misconfigured Service Accounts, or general WordPress training.
Before requesting support, please ensure that WordPress and PHP meet the stated requirements, the plugin is updated to the latest version, Google Drive API is enabled and properly configured, potential plugin or theme conflicts have been ruled out by temporarily disabling other plugins, and WP_DEBUG is enabled with any generated error logs reviewed.
When contacting support, please include your WordPress version, PHP version, plugin version, whether files are public or private, clear steps to reproduce the issue, and any relevant screenshots, error messages, or logs. Providing this information upfront ensures faster and more accurate assistance.
